Trinity Christian Centre Limited Privacy Policy

About us

Trinity Christian Centre limited (TCC) is a Christian Charity which runs a centre (Rowheath Pavilion) for the benefit of the local community, providing recreational amenities, facilities and services that are not available through public funding, in order to improve the life of every strata of the local community, irrespective of faith or conviction, including those suffering hardship. This includes sharing the good news of Jesus Christ.

Rowheath Pavilion Café and Bar are operated by Rowheath Pavilion Limited (RPL), a wholly owned trading subsidiary of Trinity Christian Centre Limited. Any reference to TCC in this document, also refers to RPL.

Our commitment to you

To enable us to undertake our charitable objectives we collect and use personal information about individuals. We recognise the trust placed in us by individuals whose information we use.

It is important to us that we are open and honest about the way we use information and we are committed to ensuring that we do so in a manner that is both lawful and respects your privacy.

This policy relates to the public, the community, customers (including tenants and hirers), employees, volunteers, contractors, and suppliers.

 

This privacy notice sets out the details about how we collect, use and look after information (known as processing) and what you can expect from us.

 

Your rights as an individual

We feel it is important that you are aware of your rights as an individual, which are:

  • The right to be informed – you have the right to be told about how and when your personal information will be used.  Our aim is that this notice, in conjunction with statements on other materials, provides a clear and transparent description of how your information will be used.
  • Right of access – you have the right to request a copy of the information that we hold about you (this is also known as a ‘Subject Access Request’).
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.  You should be aware we are required to keep most information for a minimum period of time.
  • Right to restriction of processing – where certain conditions apply you have the right to restrict our processing of your information.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing including profiling.  You have the right to ensure decisions about you are not automatically made by a system or technology.

 

In the first instance you should contact us about your rights and how we use your information. You are entitled to an independent review of our actions should you have a concern or feel we have not respected your rights.

If you feel this is the case you can register your concern with the UK Information Commissioner’s Office. Details on how to do so can be found here on their website (https://ico.org.uk/concerns) or by calling 0303 123 1113.

 

Contacting us about your information

As part of our responsibilities for looking after your information we have appointed a Data Protection Officer who is responsible for ensuring we fulfil our obligations and commitments. The DPO is the Executive Manager.

 

At any time, you may contact us about us about any matter relating to your information. To assist us in providing you with the most appropriate response we provide a number of ways you can get in touch as follows

Reason Who to contact
For general enquiries or to register a complaint or concern about how we use your information. Email: dpo@rowheathpavilion.co.uk

Phone: 0121 458 1711

Mail: Data Protection Officer, Rowheath Pavilion, Heath Road, Bournville, Birmingham B30 1HH

 

To exercise your rights in relation to:

Accessing your information ((Subject Access Request)

The right to be forgotten

The right to restrict/ object to processing

The right to data portability

Email: dpo@rowheathpavilion.co.uk

Phone: 0121 458 1711

Mail: Data Protection Officer, Rowheath Pavilion, Heath Road, Bournville, Birmingham B30 1HH

 

To update or change your choice of communications you receive from us Email: info@rowheathpavilion.co.uk

Phone: 0121 458 1711

Mail: The Administrator, Rowheath Pavilion, Heath Road, Bournville, Birmingham B30 1HH

 

 

 

Legal Grounds of Processing

The legal grounds for our processing of your personal information and how we share the information.

We process your personal information under the ‘legitimate interests’ provision of GDPR.  This means that when you share your personal information with us, we will have a genuine and legitimate reason to process your information and we are not harming any of your rights.

The information about you that we collect and use

It is important to us that we inform you about the information we collect and why we collect it.

  1. What information will TCC collect about me?

TCC may receive and retain personal information, when you hire a room, make a payment for hire of a room, an event booking, sign up for any online content; or you telephone or email or write to TCC, or engage with TCC through social media channels, or when you make a donation for fundraising purposes. This may consist of information such as your name, postal address, email address, phone number (landline and/or mobile), bank account details, including card details in order to process donations, and whether your tax payment status enables TCC to claim Gift Aid on your donation.

We do not usually collect ‘sensitive personal details’ such as health status, unless there is a clear reason to do so – such as access requirements. It will be clear on any booking form why we are asking for this information.

If you browse the Rowheath Pavilion website anonymously, TCC may collect certain information from you such as your IP address, which uniquely identifies a computer or other network device on the internet.

 If you enter contact details on a contact form but don’t submit that form, TCC may still collect your information but will only use that information to contact the user to help solve any problems you may have been experiencing with the form or our website.

TCC operates a CCTV system for the purposes of criminal and anti-social behaviour prevention and detection only, as well as the detection of gross misconduct by staff. Staff may also take photos of individuals carrying out criminal or anti-social behaviour. These may be shared with police, colleges and schools and will be stored securely.

 

  1. How will TCC use the information it collects about me?

The ways that TCC will use your personal information includes:

  • To fulfil event bookings and sales with TCC and RPL.
  • To provide you with information about Rowheath Pavilion activities and work in your preferred format (paper/email/online content).
  • To provide you with the information you have asked to receive.
  • For internal record keeping.
  • To contact you about any information you provide.
  • For marketing purposes, where you have specifically consented to receive marketing communications from TCC.
  • For administration purposes: TCC may contact you regarding a donation you have made or any other activity you have entered into with TCC, for example, to see if your donation is eligible for Gift Aid.
  • To ask you to participate in any surveys about our work or the way we contact you.
  • To use IP addresses to identify the location, including the country, of users, to block disruptive and fraudulent users.
  • To analyze and improve the navigation and content offered on the Rowheath Pavilion website to provide you with the most user- friendly experience. We may use the information in aggregate (so that no individuals are identified) for strategic development and marketing purposes.
  • Photos and CCTV images will be used to identify those involved in anti-social and criminal behaviour.

 

 

  1. Will I be contacted for marketing purposes?

TCC and RPL will only contact you for marketing purposes where you have freely given consent for us to do so. We may personalize the message content on information you have given us.

 

  1. Will TCC share my personal information with anyone else?

TCC will only use your information for the purposes it was obtained. TCC may share your personal information to RPL and RPL may share information with TCC for marketing purposes about activities at Rowheath Pavilion, if you have given specific consent.  You will not receive offers from other companies or organisations as a result of TCC collecting your personal information unless you provided your information to pass onto a third party, such the organizer of a class held at Rowheath Pavilion, or wedding service providers.

 

We may need to share your information with data processors/service providers who help us to prepare materials relating to our work. The data processors will only act in accordance with our instructions and they will not be allowed to use your data for their own purposes. They undertake to keep your data secure.

 

We will also comply with disclosure requests required or permitted by law, such as government departments for tax purposes.

 

  1. Offensive or inappropriate content placed on the Rowheath Pavilion website and social media platforms.

If you post or send inappropriate, offensive or objectionable content anywhere on the RP website, social media pages or to the offices, or engage in any behaviour which is disruptive to the RP service, we may use your personal information to stop you doing this.

Where we think you may be in breach of any law of England and wales, such as defamation, discrimination, we may use your personal information to notify relevant third parties such as your email/ social media platform/internet provider, the police or other law enforcement agency about your behaviour and the content.

 

  1. What if I am aged under 18?

TCC will get your permission of your parents to hold information such as your date of birth. Any photos or CTTV images used for the purpose of identifying those carrying out criminal or disruptive behaviour will be held securely and may be shared with your school or parents.

  1. How long will TCC keep my personal information?

We will hold your information on our systems for as long as is necessary for the relevant activity, such as a record of your hire payments or donations for 7 years. In some instances there is a legal requirement to hold some personal information for a set period of time.

CCTV images are retained for a month.

If you ask TCC to stop sending you marketing materials we will keep a record of your contact details and the information necessary to ensure we comply with your request.

  1. Changes to privacy policy

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

 

Policy to be reviewed May 2019

Get in Contact with us!

info@rowheathpavilion.co.uk

0121 458 1711

Trinity Christian Centre Limited

a company limited by guarantee, Company Number 05433044 Charity Number 1112847

Rowheath Pavilion Limited by guarantee, registered in England and Wales.

Company No1896443 VAT registration no 417054963

Rowheath Pavilion,

Heath Road,

Bournville,

Birmingham

B30 1HH